Frequently asked questions

FAQ

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What is the necklace made of ?

Our necklaces are crafted from high-quality brass with cubic zirconia accents. These materials ensure exceptional durability while maintaining a refined elegance.

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Is this necklace suitable as a gift ?

Absolutely! Our necklaces come in elegant packaging, making them perfect for special occasions such as baptisms, confirmations, or birthdays.

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How long does shipping tak ?

Standard shipping takes between 6 to 10 business days. You will receive a tracking number once your order has been shipped.

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What is your return policy ?

We accept returns within 30 days if the product is in its original condition. Please check our Return Policy page for more information.

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How can I contact customer support ?

You can reach us through the Contact Us page or send an email to support@melycozy.com. We respond within 48 hours.

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Is it water-resistant ?

Our necklaces are water-resistant, but to maintain their shine, we recommend avoiding prolonged contact with water or chemical products.

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